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 Frequently Asked Questions

 FREQUENTLY ASKED QUESTIONS ???


  • What airport this service covers?

    We cover France’s main international airports, Roissy / Charles de Gaulle (CDG) Airport, Orly Airport(ORY) and Beauvais-Tillé Airport.

  • Should I book in advance?

    Our service is an on-demand service, therefore prior reservation will assure you a vehicle at arrival or departure. Highly recommended in order to avoid hassle, stress after a long journey.

  • Where do you pick-up from and where do you transport to?

    From Roissy Charles de Gaulle, Orly, Beauvais, Le Bourget airports or your hotels to train stations, from your hotels/airport to other tourist destinations such as Disney, Mont St. Michel, Lourdes, Giverny, Normandie etc. Any destination can be visited upon your request. Please check for prices at our rates page and reserve at our reservation page.

  • What services do you offer for children?

    For safety and comfort, we provide you booster seats for children and baby seats free of charge.

  • How can I contact you when I am at the airport?

    You can call us on +337 84 94 20 48



  • Do you charge for luggage?

    Please note that there would be no extra charge levied for baggages.

  • How long will it take to get to my hotel?

    From/To Roissy Charles de Gaulle airport it may take between 60 to 90 minutes, depending on the traffic and your destination



  • How can I make payment / tips ?

    You can pay the chauffeur on drop-off, an advance is not required. Chauffeur may be tipped if satisfied with service. This is not obligatory.

  • Are Your Vehicles Comfortable?

    All our shuttles are new and air-conditioned for your convenience. They can comfortably seat eight adults, with luggage. Our shuttles are also non-smoking.




  • Where do I find the driver?

    Our driver will be there at the customs exit with your name on our company board.

  • Will You Provide A Booking Confirmation?

    Yes, you will receive a confirmation by e-mail within 24 hours after your reservation. The confirmation will include all the details regarding your private transfer and will have our contact information.

  • Can I Cancel or Amend My Reservation?

    Please make cancellations or changes to your reservations at least 24 hours prior to your arrival time in order to avoid incurring charges.

  • Title or Will the shuttle take me directly to my terminal/To my hotel?

    We are an A-B private transfer service so you will be dropped-off at the destination mentioned in the reservations form. However if any changes you may inform the chauffeur.


  • Can You Provide A Suitable Car Seat? Will There be an Extra Charge for This?

    We are happy to inform you that we can offer you car seats for infants below 3 years of age, at no extra cost. If you need one, please inform us at the time you make your reservation and let us know how old your child is, so that we can have the appropriate child car seat available for you.

  • My flight is delayed what do I do?

    Do not panic! If your flight is delayed, please contact our office upon landing on +337 84 94 20 48. If you missed the shuttle scheduled for you, another one will be sent shortly.In most cases the chauffeur would be ideally waiting for you

  • Are the passengers insured?

    Yes, please note all passengers are insured.

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